Frequently Asked Questions
What do I need to bring to class?
Drink bottle and grip socks! We sell grip socks in the studio for purchase if needed.
Where are you located?
We are located inside the Strength Nation building, walk through the main doors and up the stairs.
7 Kotimana road, Masterton (in the Poplars business park off Ngaumutawa road).
Where do I wait before class?
Please wait in the Strength Nation foyer area, just after you walk through the main doors.
Is there a shower at the studio?
Yes 😊 We share the bathrooms with Strength Nation. All Riaka Reformer Studio members/class pass holders, are welcome to use the bathrooms downstairs (toilets and showers).
Do I need to be a Strength Nation member to go to Riaka Reformer Studio?
No. We are an independent studio, and operate completely independently. If you are already a Strength Nation member, we do offer awesome discounts for you on all our class packs 😊.
I am a Strength Nation member, can I book on my Strength Nation App?
Unfortunately our systems are not integrated. Simply book through our website and follow the prompts for signing into Riaka Reformer Studio in your Gymmaster App.
What is your cancellation policy?
If you need to cancel a class, please do so through the online booking system at least 2 hours before the scheduled start time. Cancellations made by phone, email, social media, or other methods will not be accepted. You can cancel your booking via the Gymmaster app or online portal under the "Bookings" section.
Can I attend if I am pregnant?
If you have consulted with your Midwife and/or Doctor and received clearance to practice Pilates during your pregnancy, and you have prior experience with this form of exercise, you are welcome to attend our classes. Please ensure you advise the instructor that you are pregnant prior to the class starting and work with our instructors through your pregnancy so you attend the appropriate class for your stage of pregnancy.
Can I bring Children to class?
No, unfortunately, we do not have a designated area for children in the studio. Only clients participating in class are permitted during sessions
I have an injury, can I still attend Pilates?
Absolutely, please let our instructors know the details of your injury so we can accommodate accordingly during class. If you have a broken bone / limb, please give us a call or email before booking in.
Where do I park?
We share the Strength Nation carpark, feel free to use it, or anywhere in the poplars Business Park or on Ngaumutawa Road is completely fine.